Cancellation & Refund Policy

1. Booking Cancellation Policy

We understand that plans can change. You may cancel or reschedule your doorstep service appointment at any time before our technician arrives at your premises with zero cancellation fee.

To cancel or reschedule, simply call us at +91 7348644328 or send a message on WhatsApp at +91 9076239650.

2. Visit Charge Policy

Once our technician has arrived at your doorstep and carried out physical diagnostics, testing, and troubleshooting, the standard visiting charge of ₹150 applies for the technician's time, fuel, and diagnostic assessment.

3. Service & Workmanship Satisfaction Guarantee

Our primary goal is 100% customer satisfaction and clean, safe drinking water. We provide a 30-day warranty on our service workmanship:

• If you experience a recurrence of the exact issue serviced (such as an unresolved leak from an installed joint) within 30 days, we will send a technician to inspect and fix it free of any additional visit charge.
• If a new replacement spare part installed by our technician is found defective within its applicable part warranty window, it will be replaced or serviced at no extra labor cost.

4. Payment Terms

We do NOT collect advance payments online or over the phone. All payments (cash or UPI) are collected only after the technician completes the service and tests the water in your presence.

5. Contact Support

For any refund inquiries, billing questions, or feedback: